Introduction

We are looking for an experienced Product Manager / Product Owner to take ownership of one of the key customer-facing digital platforms of a leading Belgian player in utilities.

You will be responsible for either a "digital customer portal" providing access to online services, or a "developer and machine-to-machine portal" supporting digital integrations and data exchange.

This is a strategic role combining Product Management and Product Ownership. You will define the product vision and roadmap, translate customer and business needs into priorities, lead a cross-functional product team and ensure the successful delivery and continuous improvement of the platform.

You will operate at the intersection of customer experience, business value, product strategy, technology and operational excellence, contributing to the digital transformation in the energy transition.

Responsibilities

Product Strategy & Vision

- Define, develop and communicate the product vision, strategy and roadmap.
- Translate customer expectations, business objectives and organisational priorities into clear product outcomes.
- Position the assigned digital platform as a strategic customer channel.
- Drive adoption and maximise the value generated for customers, partners and the organisation.
- Create alignment between stakeholders on priorities, roadmap choices and product trade-offs.

Customer Experience

- Take ownership of the end-to-end customer journey and continuously identify opportunities for improvement.
- Develop a strong understanding of customer segments, user needs and different market roles.
- Identify pain points and convert customer insights into actionable product improvements.
- Ensure a consistent, intuitive and reliable experience across the services integrated into the platform.
- Use customer feedback, usage statistics and product insights to inform strategic decisions.

Product Ownership & Delivery

- Lead the product team by providing clarity on objectives, priorities and expected outcomes.
- Own and continuously prioritise the product backlog,



balancing customer value, business impact, urgency, dependencies, technical feasibility and operational risks.
- Ensure user stories, acceptance criteria, backlog items and non-functional requirements are sufficiently detailed and ready for development.
- Validate delivered features and use testing, demonstrations, stakeholder feedback and product data to refine priorities.
- Work closely with engineering, architecture, security, infrastructure and platform teams.
- Facilitate faster integration of new services by establishing standards, governance and reusable capabilities.
- Remove bottlenecks and reduce onboarding lead times for new products and services.
- Ensure the platform remains scalable, maintainable and future-proof.

Performance & Analytics

- Define and monitor KPIs covering adoption, usage, service quality and customer satisfaction.
- Use digital analytics and insights to identify opportunities and support investment decisions.
- Measure product outcomes and communicate progress and impact to relevant stakeholders.
- Continuously identify opportunities to increase customer and business value.

Operational Excellence

- Monitor service expectations, availability, reliability and performance.
- Collaborate with operational teams to ensure effective monitoring, support and service readiness.
- Contribute to incident management and continuous improvement initiatives.
- Find the right balance between customer value, delivery speed, security and operational sustainability.

Stakeholder Management

- Build strong relationships across business and technology teams.
- Align stakeholders across Belgium and Germany around product priorities and objectives.




- Communicate clearly with both technical and non-technical audiences.
- Navigate complex environments and create clarity where priorities or requirements are ambiguous.

Professional Experience

- Master's degree or equivalent through professional experience.
- Minimum 5 years of relevant experience in Product Management, Product Ownership, Digital Platforms or Customer Portals.
- Proven experience defining product vision, roadmaps and measurable outcomes.
- Experience leading cross-functional product teams within an Agile environment.
- Experience within energy, infrastructure or another complex B2B environment is a strong asset.
- Product & Technical Skills
- Ability to translate customer needs into strategic priorities, development-ready backlogs and clear delivery plans.
- Analytical and data-driven approach to decision-making.
- Leadership & Stakeholder Management
- Excellent stakeholder management and influencing skills.
- Strong communication skills across business and technology environments.
- Comfortable taking ownership and making difficult prioritisation decisions.
- Able to combine strategic thinking with a pragmatic and hands-on approach.

Additional expertise for the portals as an advantage

- Customer portals
- UX and customer journey design
- Identity and access management
- User onboarding and account management
- Customer-facing digital products
- APIs and integrations
- Developer portals
- Machine-to-machine communication
- Data exchange platforms
- SLA-driven digital services

Languages

- Good knowledge of Dutch and/or French.
- Good command of English.

Offer

- A strategic Product Manager / Product Owner role within a leading organisation
- The opportunity to contribute directly to the energy transition through innovative digital products and services.
- Responsibility for a high-impact customer-facing digital platform
- A role combining product strategy, customer experience, technology and delivery.
- Expected on-site presence: 2 days per week

📌 Cx product owner (España)
🏢 EOLIS
📍 España