the role involves acting as a third line of support for the ServiceNow platform, addressing customer inquiries and support needs.

core duties include:

- resolving incidents on customer ServiceNow instances within agreed-upon SLA timelines.
- implementing customer-defined changes, utilizing both out-of-the-box features and custom development as required.
- conducting root cause analysis for both new and existing problems. this includes thoroughly documenting findings, technical solutions, or workarounds, always considering the platform's long-term health and future roadmap.
- creating detailed technical documentation for all work completed on the platform, specifically related to the above-mentioned ITSM workstreams.
- coaching customers resources and providing sound advice with the platform best interest in mind

candidate requirements

a successful candidate must possess:

- proficiency in written and verbal French.
- working knowledge of English
- Dutch is a plus
- the ability to work in Luxembourg.




- one of the following certification combinations:
- at least one certified implementation specialist (cis) certification.
- and either certified application developer (cad) certification with at least 1 year of relevant experience.
- or certified system administrator (csa) certification with at least 3 years of relevant experience.
- proficiency in JavaScript to implement required customizations and alter baseline scripts

highly desirable skills

the following experience and conceptual understanding would be a significant asset:

- conceptual understanding of the CMDB and the CSDM framework.
- working experience with ITOM discovery.
- conceptual understanding of the MID server and discovery tools.
- itil or itil4 foundation certification.
- working knowledge of the ServiceNow portal (html, css, bootstrap)

📌 Service now developer (España)
🏢 Randstad Digital Belgium
📍 España