User Support Technician

Location: Mons, Belgium

Working Arrangement: Full-time, on-site

Contract: Short-term contract

Rate:€45 per hour

Start Date: 28 September 2026

End Date: 31 December 2026

Security Requirement:Current, valid NATO Secret security clearance required

The Role

We are seeking an experienced User Support Technician to provide on-site ICT support in Mons, Belgium, covering a short-term absence.

The successful contractor will support the installation, configuration, maintenance and troubleshooting of computing, printing and network equipment, as well as customer office-automation systems.

Key Responsibilities

- Install, maintain and operate computing, printing and network devices.
- Install and configure COTS software on networked and standalone workstations.
- Configure network client software on LAN workstations.
- Configure local server software and specialist peripheral devices.
- Create, maintain and troubleshoot user access for static and mobile devices.
- Work with Active Directory Objects, user accounts, permissions, Organisational Units and Group Policy.




- Prepare software packages for automated deployment.
- Execute support requests, work orders and other assigned IT tasks.
- Contribute to IT security compliance and remediation.
- Support incident, change, configuration and asset-management processes through ITSM tools.

Required Experience & Qualifications

- CompTIA A+ or Microsoft Certified IT Professional qualification.
- Proven experience with Microsoft System Centre Configuration Manager (SCCM).
- Proven experience working with Active Directory objects, user accounts and permissions.
- 3+ years' experience working in an ICT/CIS environment.
- 3+ years' experience supporting IT users, desktop hardware and software.
- 3+ years' experience in an IT administration role.
- Knowledge of PC capabilities and deployment.
- Knowledge of current operating systems and office-automation software.
- Current, valid NATO Secret security clearance — mandatory.

📌 User support technician (España)
🏢 idpp
📍 España