JOB TITLE: IT SOFTWARE GOVERNANCE, SAAS & LICENSE MANAGEMENT SPECIALIST SERVICE (DIGITAL WORKPLACE)

LOCATION: BRUSSELS, BELGIUM

LANGUAGES: FRENCH OR DUTCH, ENGLISH

WORK MODE: 100% FULLTIME (HYBRID 2 TO 3 DAYS PER WEEK ONSITE)

CONTRACT DURATION: 14/09/2026 - 31/12/2027+POSSIBLE OF EXTENSION

JOB DESCRIPTION

ROLES AND RESPONSIBILITIES

Service description:

- As a Software Governance, SaaS & License Management Consultant, you will act as the central owner of the software governance process execution and monitoring.
- You will ensure that:
- All software and SaaS solutions are properly assessed, approved, and inventoried
- Governance processes are effectively applied, measured, and continuously improved
- Licenses are controlled, optimized, and aligned with real usage
- This is a hands-on coordination and governance role, combining operational rigor with continuous improvement responsibilities.

KEY RESPONSIBILITIES

Governance Process Ownership & Monitoring

- Execute and monitor the end-to-end software and SaaS governance process
- Ensure that all required security, compliance, procurement, and architecture checks are consistently applied
- Define and track governance KPIs (e.g., lead time, compliance rate, process gaps)
- Identify bottlenecks, inefficiencies, and governance gaps
- Drive continuous improvement of governance processes, tools, and ways of working
- Promote a pragmatic governance approach balancing control and business agility

Software & SaaS Intake Governance

- Govern the intake of new software and SaaS requests
- Ensure no tool is introduced without proper approval and validation
- Challenge requests by identifying existing internal solutions
- Coordinate and follow up all required reviews and approval.

Software Inventory & Data Quality

- Ensure that all software and SaaS solutions are correctly inventoried and maintained
- Own and maintain the software catalogue / SaaS inventory, including:
- Solution details
- Ownership
- Approval status
- Licensing model
- Lifecycle status
- Ensure completeness,



accuracy, and consistency of inventory data
- Reduce shadow IT by improving visibility and governance coverage
- License Management & Optimization

- Manage licenses under Digital Workplace responsibility
- Ensure timely renewals and contract follow-up
- Monitor license usage and identify optimization opportunities
- Analyze usage reports and drive cost optimization actions
- Ensure alignment between purchased licenses and presente usage
- Contribute to license governance best practices and policies

Stakeholder Coordination

- Act as the central coordination point between:
- Business teams
- Digital Workplace
- Architects
- Information security & data protection
- Procurement & vendor management
- Other IT teams
- Ensure smooth collaboration and timely decision-making
- Proactively follow up and drive actions to closure

Reporting & Continuous Improvement

- Produce and analyze governance and license usage reports
- Define and track KPIs for service performance and governance effectiveness
- Identify trends, risks, and improvement opportunities
- Improve transparency and reporting for stakeholders and management

Documentation & Process Enablement

- Maintain and improve governance documentation (Confluence, SharePoint, etc.)
- Ensure processes are clear, accessible, and understood by stakeholders
- Support integration of governance into procurement and tender processes
- Contribute to standardization and simplification of governance flows

REQUIREMENTS:

- 3 to 4 years of experience in:
- IT Governance
- IT License Management
- Software/SaaS coordination
- Strong understanding of:




- Software/SaaS intake and approval processes
- Governance frameworks and compliance topics (GDPR, vendor risk, security review)
- Proven experience with license management or usage monitoring
- Strong stakeholder coordination skills across multiple domains
- Strong ownership mindset: proactive, structured, autonomous
- Analytical mindset with experience in KPI definition and reporting
- Excellent communication skills (business & IT)
- Experience with documentation tools (Confluence, SharePoint, etc.)
- Structured and detail-oriented with strong follow-up discipline
- Able to manage complexity and incomplete information
- Hands-on and solution-oriented
- Strong communicator who can bridge business, IT, and governance topics
- Focused on both control and continuous improvement

NICE-TO-HAVE

- Experience in a regulated or international environment
- Experience with:
- SaaS lifecycle management
- Procurement / tender processes
- Software asset or license governance
- Familiarity with tools such as:
- ServiceNow, Ivanti, Jira
- Power BI, Excel, Power Apps
- Knowledge of ITIL or service management best practices
- Exposure to AI governance or EU AI Act

SKILL MATRIX:

- Years of relevant experience?
- Level of English?
- Level of French?
- Level of Dutch?
- Is it a consultant on payroll/ contracted freelancer at your company?
- Did you have a thorough interview with the candidate to check motivation, skills and share the service description?
- Did the consultant/ freelancer already take an assignment at ELIA?
- Has the consultant/ freelancer already been presented to ELIA during the past 12 months?
- Did the consultant/ freelancer have an interview at ELIA during the past 12 months?
- Is the consultant/ freelancer currently in another selection procedure (other RFP) at ELIA?
- Within what time frame would the candidate be available to start working for ELIA if selected?
- Is the candidate available to work in line with the Telework Policy?

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