Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. You’re reading about Zurich Insurance Group, a general leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.Reporting to the Capability Manager for Process Digitalisation, the role combines business understanding with hands-on engineering to deliver automation solutions that are practical, scalable, and governed.

As part of IAA’s capability management approach, a key dimension of this role is the enablement of other engineers and Process Digitalisation Service — building their skills, sharing reusable patterns, and raising the overall automation maturity across the organisation.As an AI & Process Automation Engineer (Agents, Automation & Digitalisation) you will have the opportunity to: Process Automation & Solution DeliveryDesigning, building, and deploying automation solutions using workflow orchestration tools, low-code platforms (Power Platform, Copilot Studio), scripting (Python), and AI-assisted tooling (e.g.

Claude

Code, LLM integrations) Translating business process requirements into working technical solutions through collaboration with SMEs and process designersDeveloping reusable patterns, building blocks, and reference architectures for automation across IAAEnsuring solutions are production-ready: tested, monitored, documented, and maintainableDigitisation &

• EnablementBuilding and maintaining the scaffolding (templates, configuration, knowledge structures) that enables IAA teams to adopt automation tools safely and at scaleCreating enablement materials, onboarding paths,



and usage patterns that allow non-engineers to leverage automation and low-code tools within governed boundariesOperating as the technical interface between IAA business teams and the digitisation capability, reducing dependency on central IT for standard automation needsGovernance &

• QualityEnsuring all automation solutions meet IAA’s governance standards and comply with Group Technology &

• Operations requirementsEmbedding auditability, documentation, and appropriate human-in-the-loop controls into solution designs by defaultMaintaining compliance with responsible AI principles where AI-based components are usedEnsuring solutions are maintainable, version-controlled, and handover-readyTransformation &

• Stakeholder EngagementWorking within projects and cross-functional initiatives to identify, prioritise, and deliver automation and digitisation use cases across IAA capabilitiesTraining IAA staff on automation tools and self-service approachesDriving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability ManagerContributing to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from deliveryCollaborating with GTO and other functions to align on standards and reuse enterprise capabilitiesWork alongside experts in various technological domains.Cross-functionalProcess analysis and automation design — ability to assess workflows and identify digitisation opportunitiesTechnical Architecture and Solutioning - Ability to design and implement scalable technical architectures across automation, low-code, AI, and integration platforms. Skilled in defining solution components, data flows, APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible,



and enterprise-ready.Hands-on engineering/harness engineering with automation and low-code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI-based tools (Claude Code, LLM integrations)Software engineering fundamentals (Python, version control, CI/CD, configuration-as-code)Ability to translate business process descriptions into technical solution designs without requiring deep domain expertiseStakeholder engagement — communicating technical concepts to non-technical audiences, building trustGovernance-aware development — embedding controls, auditability, and quality standards into deliveryProject-based working — comfortable operating in transformation programmes alongside BAUOrganisational agility — navigating a large, regulated enterprise environmentInnovative thinking — identifying where automation and digitisation create genuine value vs. automation theatreDealing with ambiguity — comfort with experimentation and iterative approaches in evolving fieldsBuilding networks — connecting across capabilities, regions, and functions to scale adoption And… What Makes Us Special?To support your work-life balance, we have adopted a flexible working model.Over 300 euros to set up your home office and additional monthly home office allowance.Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.Collective Life retirement Plan2000 referral bonus if you bring other talented people like you to the company.Special banking and insurance conditions plus Exclusive Employees discounts Functional diversity benefits Different social clubs such as hiking, investment, beach volley and many moreStock options and mortgage benefits. Li-hybrid We Are Waiting for You.Apply by sending your CV in English.We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.Location(s): ES - Barcelona Remote working:

📌 Ai & Process Automation Engineer (Agents, Automation & Digitalisation) (Cataluña)
🏢 Zurich Insurance Group
📍 Cataluña