This is a fixed-term contract position.Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience through effective route planning.As an Area Manager, you will lead a team to drive performance and ensure standard processes are followed for all the daily tasks.

You will drive execution and efficiency through data-driven decision-making and analytical problem-solving. Monitor and report on daily and weekly performances. Deep dive on trends, identify the gaps in performance metrics and take corrective actions.

- Create and drive scalable standard work that enables remote support of a complex business area - Proactively identify and lead process improvement initiatives though quantitative analysis and data-driven decision making - Create, manage, support recognition and communication programs for scheduling team- The designated shift pattern for this role is on Sundays and Thursdays, from 12:00 to 20:00 CET.Basic qualifications- Experience comfort with ambiguity- Work a versátil schedule/shift/work area, including weekends, nights,



and/or holidays- Has knowledge and experience in direct-to-customer fulfillment operations as well as excellent technical, problem-solving, and communication skills- Experience defining projects, collecting requirements, designing process solutions- Qualifications in Engineering, Operations, or related fields- Excellent written and verbal communication skills in English; ability to communicate effectively and build partnership relationships with both agency management representatives and their delivery providers- Experience with performance metrics and process improvement with demonstrable problem solving skills and analytical skills- Ability to change and adapt as our business grows and you must adapt to changes in management- Excellent customer service skills and interpersonal skills- Direct management experience for employees and their performancePreferred qualification - Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience in English-language communication skills, both written and verbal- Experience with SQL and data visualization tools such as Tableau- Experience working in a fast paced, quickly changing or international environment- Bachelor's or Master's degree in Engineering, Operations, or a related field.
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📌 Branch Manager/senior Manager (Barcelona)
🏢 Amazon
📍 Barcelona