Configuration and Troubleshooting:Investigate and troubleshoot system and configuration issues raised by customers or impacting customers. Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción. Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface.Provide training to customers on existing functionality.A integral leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.Education at degree level or equivalent work experience. Bachelor's degree in computer science, Information Technology, or related technical discipline preferred.

Education at degree level in engineering may be required.Minimum three (3) years of experience in software troubleshooting, technical support,



or relevant experience.Experience interfacing with external (and global) customers.Experience working to effectively troubleshoot, and problem solve. Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment. Strong communication skills, both written and verbal.Fluent English is essential and additional languages beneficial (e.g.

German, French, Spanish, Japanese, Chinese)Ability to build and maintain relationships with customers. Previous experience working in a global team with distributed workforce is desirable.Configuration and Troubleshooting:Monitor incoming Freshdesk tickets and respond within SLA or according to other guidance lines provided.Investigate and troubleshoot system and configuration issues raised by customers via the Freshdesk ticketing system or impacting customers. Advise and assist customers in maintaining their use and configuration of the software solution(s).

Configure the system as per defined requirements using the software user interface (depending on the product(s) supported). Build and maintain custom forms, update integrations and data aggregation, often using SQL scripts and XML ((depending on the product(s) supported). Interface with global customersMay be assigned as a dedicated representative for specific customers' accounts (depending on the product)Collaboration:Collaborate with other team members on complex issues/requirements.Provide quick training to customers on existing functionality.

📌 Configuration Technical Support Specialist (Barcelona)
🏢 Ul
📍 Barcelona