BarcelonaOperations & Customer Success - Customer Service - France ð«ð· /Full-time /HybridOur mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. Our cultureputs customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).Founded in 2017 byAlexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; Join us as Customer Care Manager in the Account Management team to give our French market clients the kind of support that makes them feel genuinely taken care of.

You'll resolve production tickets, untangle complex problems, and help shape the way our Account Management team operates, under the guidance of Axelle, our Team Lead.️ Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market.Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one.Partner with Product and Tech:



Help resolve bugs and feature requests that need cross-functional problem-solving.Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.️ You've worked directly with clients before, in customer care or a similar role.Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls.You're comfortable working outside of standard office hours and on weekends when clients need support.️ Once trained, you'll own your tickets and projects without anyone looking over your shoulder.Foundation work here can lead into product, project ownership, or other specialized tracks.You'll be coached directly by senior teammates invested in your growth.By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. More information on our candidate journey here------------------------------------------------------------------------------------------------------ð Your security matters to usRecruitment scams are on the rise.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Customer Care Manager - Account Management (Security & Administration) (Barcelona)
🏢 Qonto
📍 Barcelona