With over four decades of experience in the banking sector and a global footprint spanning 88 countries, we are assembling a multilingual team of investment specialists. This opportunity is adecuado for individuals interested in ambitious career paths within one of our esteemed digital banking programs.

You will engage with high-profile clients of a prominent European digital bank, offering financial advice and introducing cutting-edge banking products with attractive returns.

Brief overview of the role:

Provide customer support to bank clients via calls, emails, WhatsApp, and chat platforms, delivering exceptional service and promoting innovative digital banking products in the German market.

Responsibilities:

- Handle customer inquiries regarding banking services, account openings, password resets, transfers, etc.
- Manage back-office tasks such as responding to emails and WhatsApp messages.
- Promote banking products.
- Adhere to transparency requirements, providing information about the purpose, features, and risks of various investment products, in line with applicable internal and external regulations.
- Report and monitor any anomalies in applications.
- Meet quality standards and sales targets set by the organization.

Requirements:

Education:



Preference for degrees in Business Administration, Mathematics, or Law.

Proficiency in MS Office (Excel, Word, PowerPoint, Access).

Languages: Fluency in German at a C2 level.

Skills and Competencies:

- Customer-focused with strong empathy and active listening skills.
- Excellent verbal and written communication abilities.
- Analytical mindset with the ability to quickly grasp new concepts independently.
- Strong commercial acumen and adeptness in client interaction.
- Effective problem-solving skills.
- Team player with a proactive and results-oriented approach.
- Capability to plan, organize, and thrive in high-pressure environments. Initiative, autonomy, and a positive mindset. Flexibility to adapt to evolving technologies and dynamic work environments.

Experience: Previous experience in banking is advantageous.

Benefits

- Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
- Permanent contract.
- Salary: 20,730 gross per year.
- Annual leave: 32 calendar days.
- Opportunity to work with the world's largest service provider.
- Real prospects for career advancement within the company.

📌 Customer Service Banking (Madrid)
🏢 SkillMatch Solutions
📍 Madrid