Customer Support Representative

Within your #OneTeam

- you will work in IT company - a leading European cloud and hosting provider with a global presence
- you will learn about our products and services
- you will develop technical and soft skills
- you will learn to look for and provide solutions to customers

Your main responsibilities

- diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers
- answering Customers' calls, replying to e-mails and chats to solve any issues they might experience
- answering to escalations and informing customers about correct processes
- classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary
- keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution
- participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

Your future impact In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting issues brought by customers
- understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered





- providing nuanced and complex resolutions to our customers
- developed web and cloud technical skills in our dedicated training programs

Skills required

- fluent Polish and English are essential
- great communication skills and strong customer focus
- ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents
- passion for continuous professional development and willingness to learn new technologies

It’s a +

- experience in a similar position: Technical Support/Service Desk in an IT environment
- good technical knowledge in IT and new technologies domains
- knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services
- additional language German / Spanish or Italian

#Benefits

- Nationale Nederlanden life insurance
- Edenred lunch card
- Luxmed private health care
- Multisport card
- Public transport refund
- Pension Plan (PPPE)
- Ask Henry concierge
- EMA – psychological support
- Employee referral program
- Additional 4 days off
- General Incentive Plan
- Kudos seniority bonus
- Holiday allowance
- Glasses refund
- Additional benefits: sport and culture card, holidays or nursery co-founding

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📌 Customer Support Representative (Madrid)
🏢 Ovhcloud
📍 Madrid