Experteer Overview

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As Senior Director, you will own the strategy, roadmap, and lifecycle of Bain’s AI-enabled products within the Customer Experience Transformation portfolio. You’ll align product vision with Bain’s growth goals, working with cross-functional teams to deliver measurable client impact. This role blends strategy, commercialization, and continuous product evolution to scale innovative CX solutions.

A key part of the role is shaping a repeatable, differentiated product portfolio and driving adoption across senior client stakeholders.

Compensaciones / Ventajas

- Own the strategy, roadmap, commercialization, and lifecycle management for priority AI-enabled products within CXT
- Translate business strategy into product priorities, MVPs, launch plans, and long-term roadmaps
- Make build/buy/partner decisions in collaboration with the GSL
- Partner with technical, commercial, and client-facing teams to define product requirements and deliver scalable solutions
- Drive product discovery with Partners, case teams, clients, and internal stakeholders to identify high-value opportunities
- Develop business cases, product narratives, demonstrations, enablement materials, and commercialization plans
- Define and monitor product success metrics (adoption, usage, commercial performance, client impact)




- Lead ongoing product enhancement through feedback, market developments, and AI capabilities
- Foster strong product management discipline across the CXT portfolio and cohesive offering
- Lead the Evolution of CVCP: define roadmap, standardize components, ensure data/analytical capabilities
- Shape Athena and Engagement Acceleration: commercialization priorities, deployment models, value acceleration
- Build Bain's Synthetic Customers Capability: long-term vision, scalable features, leveraging proprietary data

Responsabilidades

- 8-10 years of product management experience in enterprise software, AI-enabled products, or digital platforms
- Proven success in roadmaps from concept to commercialization xugodme and ongoing PM
- Strong understanding of AI-enabled product development and agile PM principles
- Experience working with senior executive stakeholders across business, commercial, and technical functions
- Excellent communication and stakeholder management with influence without authority
- Client-facing credibility with c-suite interactions (CTO/CDAO)
- Experience translating business problems into clear product requirements
- Ability to manage multiple strategic priorities in a fast-paced, collaborative environment
- Passion for innovation and customer-centric product development with measurable business value

Requisitos principales

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📌 Director, Customer Practice Digital Solutions (CXT) (Madrid)
🏢 Bain u0026
📍 Madrid