Are you fluent in Finnish and passionate about IT support? This is your chance to join a leading multinational technology BPO company in sunny Malaga!

Why Join Us?

- Exciting international workplace Be part of a dynamic and multicultural team.
- Career growth opportunities Access to specialized courses and development programs.
- Comprehensive training Get fully paid training on company processes and technology.
- Competitive salary & benefits Based on your experience, skills, and performance.
- Work-life balance A structured schedule with no overnight shifts.

Your Responsibilities

- Provide 1st-level IT support via phone, email, and chat.
- Assist employees with system operations, troubleshooting, and peripheral devices.
- Perform root cause analysis to resolve technical issues.
- Monitor and categorize IT tickets in the ITSM system.
- Use knowledge databases to provide quick and accurate resolutions.
- Collaborate with 2nd-level support teams and external service providers.

What Were Looking For

- Fluent Finnish speaker (C1 level) with strong written and spoken skills.
- Good command of English to communicate effectively within the team.
- Experience in IT support 1st or 2nd level support in a corporate environment.
- Strong technical knowledge including Windows 10, Office 365, MS Teams,



and hardware/software troubleshooting.
- Familiarity with ITSM ticketing systems ideally ServiceNow.
- Analytical and problem-solving mindset to handle technical challenges effectively.
- Customer-focused approach with a strong sense of responsibility.
- Willingness to learn and grow with motivation to develop technical and soft skills.

What We Offer

- Excellent remuneration package based on experience and performance.
- Full paid training on company procedures and technology.
- Career development programs including specialized courses and language training.
- Positive and friendly work environment in a collaborative and creative team.
- Guidance and support to help you reach your career potential.
- Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week).
- Prime location: Office based in the heart of Malaga.

Why Malaga?

Malaga offers stunning beaches, a warm Mediterranean climate, and a rich cultural scene. Its a thriving expat destination with a great work-life balance, affordable cost of living, and a welcoming community. Enjoy a fulfilling career while experiencing the best of Spains coastal lifestyle.

Ready to take the next step? Apply today and start your journey with us!

📌 Finnish-Speaking Technical Support Advisor Malaga, Spain (Málaga)
🏢 Cross Border Talents
📍 Málaga