Global Digital Product & Experience ManagerCountry: SpainIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth

Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. THE DIFFERENCE YOU MAKESantander Insurance is looking for a Global Digital Product & Experience Manager based out of Madrid.

As General Digital

Product &

Experience Manager, your mission will be to: Ensure effective execution of the digital insurance product roadmap. Elevate digital customer experience standards across all channels. Coordinate structured follow-up of digital performance across markets. You will operate at the intersection of Product, Experience and Market Coordination, ensuring that global strategic priorities are effectively executed and consistently implemented across markets. Ensure effective execution of the digital insurance product roadmap. Elevate digital customer experience standards across all channels. Coordinate structured follow-up of digital performance across markets. You will operate at the intersection of Product, Experience and Market Coordination, ensuring that global strategic priorities are effectively executed and consistently implemented across markets. KEY RESPONSIBILITIESDigital Experience Leadership (Cross-Channel)Lead the definition and evolution of the end-to-end digital insurance experience across app, web and assisted channels. Identify structural UX barriers impacting conversion and engagement. Ensure cross-channel consistency between digital and assisted environments.



Establish scalable UX standards and design guidelines across markets. This role is accountable for continuously improving the effectiveness and consistency of digital insurance journeys across markets.

Global

Product & Squad OwnershipAct as functional owner of the Digital Insurance squads (e.g., Govern backlog prioritization based on business impact and funnel performance. This role ensures that product development initiatives are structured, prioritized and executed in line with business impact. Cross-Country CoordinationAct as the main coordination point between Global and local digital insurance teams. performance reviews, roadmap alignment sessions).

Ensure consistent implementation of global initiatives and standards. Identify performance gaps and support corrective action plans. KPI Follow-up & Performance GovernanceWork closely with the Digital Analytics Lead to ensure transparency and comparability of KPIs.

Track Digital

Share, Conversion Rate, LTV/CAC and customer growth performance across markets. Ensure action plans are clearly linked to measurable performance impact. Support preparation of structured performance materials for senior stakeholders.

Professional

ExperienceAt least 15 years of professional experience, with strong exposure to digital product, customer experience and transformation roles. (Required)Proven experience leading cross-channel digital experience optimization initiatives. (Required)Experience working with attribution models and performance measurement frameworks. (Required)Hands-on experience designing,



executing and analyzing A/B and multivariate tests. (Required)Experience in insurance, banking or financial services. (Required)MBA or postgraduate studies. (Preferred)LanguagesFluent in English and Spanish. (Required)Portuguese. (Preferred)Hard SkillsStrong understanding of digital funnel dynamics and business impact drivers. (Required)Hands-on experience with digital analytics tools (Google Analytics 4, Adobe Analytics, Adobe Target or similar). (Required)Strong hands-on experience with Google Ads. (Required)Strong hands-on experience with Google Analytics 4. (Required)Familiarity with AI-driven search environments and emerging digital acquisition channels. (Required)Soft SkillsStructured, analytical and performance-oriented mindset. WE VALUE YOUR IMPACTYour contribution matters, and it's recognized. We're enable our teams to go beyond through global opportunities and broad career paths.

Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more.

Through

BeHealthy, our global wellness programme, we promote Holistic wellbeing. That's why we offer childcare support and family-friendly programmes tailored to each life stage. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

Extra benefits. LOCAL COMPLIANCESantander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation.

SummaryLocation: Boadilla del MonteType: Full time

📌 Global Digital Product & Experience Manager (Madrid)
🏢 Grupo Santander
📍 Madrid