Join the Future of Security at NetskopeNetskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.As a dynamic HR Ops Program Manager within our Global People Experience team, you will champion operational excellence by weaving Agile methodologies and AI innovations into the fabric of our employee lifecycle.

Director of HR Ops, you will drive cross-functional global initiatives, transform complex compliance and workflow needs into fluid, tech-forward experiences that define the future of HR operations.You will lead the end-to-end design, implementation and launch of an enterprise HR virtual assistant (service desk) powered by Atlassian Rovo with Jira Service Management. You will own the project lifecycle ground-up architecture to user adoption, knowledge base integration, and ongoing AI optimization.Responsibilities:Proactively seek opportunities for process optimization, improving internal procedures, programs and services that enhance the ability to manage workflows across People and TalentApplies Agile project management methodologies and best practices to all HR initiatives, including AI-driven technical transformationsUsing the TA and HR Ops dashboards, perform monthly and quarterly analytical reviews of data to convert core metrics into practical and actionable,



leadership-focused insightsAssists with mentoring team members with content development and maintenance to our employee-facing and internal knowledge bases. Regularly engages COEs to ensure content is current and relevantSupport HRIS via user-acceptance testing (UAT) with system upgrades, feature releases, interfaces, integrations and data conversion projects across all functional areas of HR.Responsible for documenting process changes to work instructionsProvides administrative coverage for the team, as needed, across the full employee and contractor lifecycleBuilds and maintains relationships across all People and Talent and key operational stakeholders (Payroll/FP&A;, Legal, Security and IT) to maintain business continuityContent management and maintenance of the HR Intranet sitesAnswers general employee/manager HR questions and requests, and supports internal HR escalations within teamKnowledge and Skills:Strong business acumen, including problem-solving and critical thinking skillsViews all projects through a global lens,



with harmonization and transformation at the root of all projects Deep comfort navigating complexity and ambiguityHighly organized and disciplined with a strong work ethic; ability to take initiative with workload and know how to effectively prioritize workAbility to maintain utmost confidentiality regarding employee and applicant informationCan seamlessly work in a team environment being adaptable, positive, approachable, and have strong interpersonal communication and partnership skillsLeverage Agile and process optimization methodologies to ensure quality, consistent, effective deliveryUnderstands the business benefits of the project and linkage between project/program goals and organizational strategy driversProficient in Google Suite, HCM systems (Workday preferred), inquiry management systems (Jira), and ATS applications (Greenhouse)Experience driving projects involving AI or technical transformation is highly desirable in alignment with the company's innovation pushEducation/Qualifications:Bachelor’s degree, or equivalent work experience in HR (a plus), Business Administration, or ITProgram Management; candidates from technical backgrounds are encouraged to applyMinimum of 5 years of HR experience; at least 3 years in a generalist or program manager capacity advising and influencing key stakeholdersFluent in Spanish a plus, but not required: At Netskope, salary is one component of our competitive total rewards package.

The salary range for this position is as listed below, and applies to candidates based in European Union (EU) member states, in local currency. Candidates may also be eligible for a comprehensive health plan and other benefits that can be reviewed upon request.

📌 HR Operations Program Manager (Madrid)
🏢 Netskope
📍 Madrid