- Support the overall service sales process:
- Prepare and submit to Customers on-demand service sales quotations.
- Creation and management of new material through Ticket management process. (GRPL / GTL Alignment) - Support to the Automatic Lead Generation Initiative (Obsolescence management, Automatic contract renewals, Warranty extensions,…) - Keep track of Customer equipment calibrations and repair jobs to keep the Sales team informed.
- Submit queries to the Service center regarding capacity, availability, escalations, etc.
- Customer service: provide information to Customer’s basic inquiries on the status of their equipment.
- Service Scalations - Support to Channel Business Partners Management - Lead Management: qualify Leads and assign them to Sales. May act as first Sales Lead contact.
- Conduct Customer satisfaction surveys - Clean and maintain Customer database in the Company CRM - Sales Reporting: Analyze sales metrics and handle pipeline / POS reporting, to measure sales performance.
- Support Customer events with Demo Units coordination