We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.
We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications, and high-risk operations, even in GPS/GNSS denied environments.
We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.
We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require a high degree of reliability and precision by enabling different technological solutions based on the White‑Rabbit PTP.
Work with operating systems based on Linux and Windows
Work on international projects with scientific and industrial installations and projects all around the world
Answer customers' questions by phone and email related to our devices, accurately troubleshoot issues,



open support tickets and appropriately escalate and assign tickets to internal resources as necessary
Finished degree in Computer Engineering, Electronic Engineering, Telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)
Knowledge in developing and debugging device drivers, bootloaders, and board support packages (BSP)
Knowledge of Local Area Network (LAN) and Wide Area Network (WAN)
Linux user and programmer: low level drivers, scripts, peripheral configurations, libraries
Experience diagnosing hardware and software failures, communicating remediation plans to users, and providing status updates
User‑level Spanish and English languages is a requirement
At least 2 years of experience working in a Support Service role
Knowledge in SCRUM, JIRA or agile methodologies
Be part of a leading and expanding company
Health insurance
Versátil work schedule

📌 Customer Service Engineer. Granada
🏢 safransed
📍 Granada