Company Description
SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary
Job Description
What you’ll do
We are looking for a Reservations Agent to join the team at SLS Barcelona. Reporting to the Reservations Manager , you will be responsible for assisting guests with their reservations,



providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey.
- Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures.
- Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience.
- Handle all incoming calls in accordance with LQA standards, ensuring a professional, personalized, and efficient guest experience.
- Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles.
- Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies.
- Identify discrepancies or

📌 Reservations Agent (España)
🏢 Sls
📍 España