Mercier Consultancy is excited to offer a German Speaking Customer Support position for Booking.com, including a comprehensive paid relocation package to Athens, Greece. This role is idóneo for customer service professionals fluent in German who are eager to join a dynamic team and contribute to the success of one of the world’s leading online travel platforms.

Key Responsibilities

- Provide exceptional customer support to German-speaking clients on behalf of Booking.com via phone, email, and chat.
- Handle inquiries related to bookings, cancellations, payments, and general service issues efficiently and professionally.
- Resolve customer complaints and issues promptly to maintain high customer satisfaction levels.
- Document all customer interactions thoroughly in the CRM system for quality assurance and process improvement.
- Collaborate with internal teams and stakeholders to provide effective solutions and enhance service quality.
- Stay up-to-date with Booking.com products, policies,



and industry trends to deliver informed assistance.

- Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
- No experience needed, but willingness to learn!
- Excellent communication and interpersonal skills with a customer-focused approach.
- Strong problem-solving abilities and the capacity to work well under pressure.
- Familiarity with customer service software and CRM systems is a plus.
- Willingness to relocate to Athens, Greece with support provided.
- Ability to work effectively both independently and in a team environment.

- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully paid training
- Airport Pick-Up
- 2 Extra Salaries Per Year
- Health Insurance
- Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece
- And many other benefits!

📌 German Speaking Customer Support For Booking.com - Paid Relocation To Athens (España)
🏢 Empresa reconocida
📍 España