? IGAMING TEAM MANAGER

Description

Imagine Live is looking for an experienced iGaming Team Manager to lead and develop a high-performing team within our live operations environment in Madrid.

This role is responsible for driving team performance, ensuring operational excellence, and fostering a positive and motivated work culture.

The position is shift-based.

Responsibilities

- Lead, coach, and develop team members to achieve high performance and continuous improvement

- Set clear team goals and KPIs, monitoring progress and ensuring targets are met

- Provide regular, constructive feedback and performance evaluations

- Oversee daily team operations, ensuring compliance with procedures and quality standards

- Monitor team performance, including technical skills, attendance, and presentation standards

- Identify training needs and support ongoing development initiatives

- Act as a key point of contact between the team and management





- Foster a positive, collaborative, and motivating team environment

Qualifications

- Proven experience in team leadership, ideally within iGaming, customer support, or live operations environments

- Fluency in English and Spanish (Portuguese is a plus)

- Strong leadership, communication, and interpersonal skills

- Ability to manage performance, motivate teams, and handle challenges effectively

- Excellent organizational and problem-solving skills

- High level of reliability, integrity, and accountability

- Flexibility to work shifts

What we offer

- Competitive salary

- Dynamic and international work environment

- Career growth opportunities

- Ongoing training and development

- Supportive and collaborative team culture

📌 Spain Team Manager (Alcobendas)
🏢 Sin nombre
📍 Alcobendas