We are looking for a talented SLA Management professional to join our team for a leading multinational company in the technology sector. Creation, signing, and archiving of SLAs in the corresponding repositories (shared unit, Argos). Liaison with client entities regarding provided services, volumes, charges, SLAs, and invoicing.

Up-to-date maintenance of Infrastructure & Platform (I&P;) services and Applications master files, ensuring data quality and integrity in terms of accuracy, validity, and consistency across all financial categories. digital signature, master files, principles, etc.). global budget preparation and reporting) with other teams (e.g., Group Finance and regional representatives), with strong interaction, especially during the annual budget preparation exercise (around June/July). Interaction with Product Owners and Application Managers to ensure up-to-date descriptions of the services portfolio available in SharePoint and IV2. Input and follow-up of services provided and performed by the team in ServiceNow.

Fulfillment of new services Risk Assessment forms. Provision of monthly reporting (MITP report) with the evolution of certain KPIs such as Users, Clients, Countries, Services, and SLAs. Preparation and provision of SLAs Global View reporting.

Other general administrative and operational tasks. Proven experience in SLA lifecycle management, master data maintenance, KPI monitoring, invoicing, and service reporting Experience working with ServiceNow, SharePoint, IV2,



and document repositories such as Argos ️ Liaise with client entities regarding services, volumes, charges, SLAs, and invoicing Maintain Infrastructure and Platform services and application master files, ensuring data quality and integrity Support invoice and payment preparation, providing clarification in response to client queries Create and document internal processes related to digital signatures, master files, and service operations Coordinate cross-functional initiatives, including global budget preparation and reporting, with finance teams and regional representatives Work with Product Owners and Application Managers to keep service portfolio descriptions up to date in SharePoint and IV2 Record and follow up on services delivered by the team in ServiceNow Complete risk assessment forms for new services Produce monthly reports on KPIs related to users, clients, countries, services, and SLAs Prepare integral SLA reporting and support other administrative and operational activities Technical training, certification, and language programmes Professional Development Plan ⏰ Flexible working hours Join a team of Nexters who solve real technical challenges through projects with a direct impact on leading clients. At Lognext, we are committed to equality between women and men, as demonstrated by our registered and published Equality Plan.

We are a team of nearly 400 Nexters representing more than 25 nationalities, and we believe that multiculturalism is a valuable source of experience, knowledge, and perspectives that adds value to our projects.

📌 IT Service Catalog Administrator (ServiceNow) (Madrid)
🏢 Lognext
📍 Madrid