Company

team.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Position

We are looking for a Change & Communications Manager to drive the adoption of AI-powered customer care across our brands. You will lead the change management, communications and enablement activities that help teams understand, trust and adopt new ways of working.

This is a hands-on role, with a strong focus on change management and adoption, complemented by communications and training. You will work across different brands,



balancing a common approach with their specific needs.

Responsibilities

Change Management & Adoption
- Develop and execute the change management approach for the AI Customer Care programme
- Assess change impacts, stakeholder needs and readiness across brands and teams
- Develop scalable adoption and enablement approaches while adapting to local needs
- Identify resistance and adoption barriers and develop actions to address them
- Create training and enablement materials and support teams through the transition
- Gather feedback and continuously adapt the change approach based on what is happening on the ground

Communications & Stakeholder Engagement
- Own stakeholder communications and messaging throughout the programme
- Create clear communication, training materials, FAQs and programme updates for different audiences
- Adapt communication for senior leaders, managers and frontline te

📌 Change & Communications Manager (Barcelona)
🏢 team.blue Global
📍 Barcelona