Manager, Customer Success
SailPoint is the leading, AI‑driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. The SailPoint Customer Success team champions helping our customers get maximum value out of their Identity Security investments. As the Manager, Customer Success, you will lead, scale, and inspire a regional team of Customer Success Managers (CSMs). This role is a critical link between SailPoint’s cross‑functional departments, ensuring our team is equipped to drive program progression, secure verified customer outcomes, and optimize health metrics. To excel, the position requires a person:
Who is an empathetic, inspiring leader and coach who is committed to helping Customer Success Managers grow, succeed, and maintain high morale and camaraderie.
Who can think critically and strategically,



shifting conversations from reactive issue resolution to proactive problem‑solving and business outcome delivery through technology.
Who will build lasting, trust‑based relationships both externally with key customer advocates and internally with cross‑functional SailPoint teams.
Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) by ensuring your team systematically delivers and verifies business outcomes for our customers.
Coach, mentor, and upskill regional CSMs to achieve 100% target attainment across key performance metrics, managing regional capacity, onboarding, and talent retention.
Serve as the regional escalation point, partnering with CSMs to architect action plans for at‑risk accounts, ensuring swift path‑to‑resolution on critical field issues.
Complete corporate onboarding and role‑based GTM training to develop a solid understanding of SailPoint’s identity governance solutions and bu

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