Apply for Regional Performance Lead for PLECA - Customer, Rider, Partner Experience [Customer Service] at Delivery Hero in Barcelona, CT, ES. This Full time on site position offers great opportunities for career growth. Company Description: Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. Headquartered in Berlin, Germany. As Regional Performance Lead – Marketplace Experience, you will own the performance narrative and governance of Marketplace Experience across your region. This role focuses on measurable business impact, connecting operational friction to financial outcomes and driving cross-functional alignment to improve retention, efficiency, and cost control. You will work closely with country MD’s, Operations, Service,



Finance and Global HQ functions to ensure experience priorities translate into tangible regional performance improvements.
Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify their financial impact
Lead regional performance reviews with GMs and senior stakeholders, creating transparency and accountability
Escalate systemic marketplace issues to Integral teams, advocating for structural fixes over short-term patches
Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets
5+ years of experience in performance, strategy, operations, or analytical roles
~ Excellent communication and stakeholder management skills
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📌 Regional Performance Lead for PLECA (Barcelona)
🏢 Delivery Hero
📍 Barcelona