Madrid
Operations – Fulfillment /
Full-time job /
On-site
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About The Role ?
You will join
one of Bigblue warehouse
and work on-site daily.
In a context of strong growth and a demanding environment, we are looking for a
Responsable de atención al cliente / Warehouse Success
who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to
ensure reliable, smooth, and compliant execution
, serving our customers and teams.
Location of the role: Marchamalo, Guadalajara
Increase customer satisfaction
- Respond to customer requests, advise them, and ensure high-quality follow-up
- Manage escalations (proactive & reactive) and coordinate internal stakeholders
- Ensure end-to-end resolution (analysis, action plan, communication, closure)
- Ensure compliance with contractual commitments (SLAs) and KPIs
- Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
- Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
- Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
- Assess the operational feasibility of custom requests and help prepare quotes
- Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
- Monitor customer metrics and identify potential risks early on
- Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
- Implement proactive communication (operational updates, recommendations, incident prevention)
- Contribute to improving on-site routines and processes (quality, timelines, customer experience)
Desired Profile ?
- +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
- F
📌 Responsable de atención al cliente (Madrid)
🏢 XAnge
📍 Madrid