Who We Are
At 2K, we create some of the most iconic and culture-shaping video games in entertainment, including
*NBA® 2K*
, one of the top-selling franchises in the world, and legendary titles like
*BioShock®*
*,*
*Borderlands®*
*,*
*Mafia*
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*Sid Meier’s Civilization*
®
, and
*XCOM®*
, as well as fan favorites
*WWE® 2K*
*,*
*TopSpin®*
, and
*PGA TOUR® 2K*
*.*
We build unforgettable experiences by pushing the boundaries of creativity, authenticity and innovation across every genre.
Our portfolio is brought to life by some of the most influential game development studios in the world.
Visual Concepts, Firaxis Games, Hangar 13, Cat Daddy Games, 31st Union, Cloud Chamber, Gearbox, HB Studios,
and
2K SportsLab
create world-class experiences across platforms.
But what truly powers 2K is our people.
We believe the best ideas come from teams that feel empowered, supported, and inspired. As an equal opportunity employer, we are committed to fostering a diverse, inclusive workplace where people are encouraged to
come as they are
and do their best work.
What We Need
The Customer Success Associate I (Player Moderation) is an entry-level role dedicated to upholding community standards and ensuring a safe, fair, and inclusive environment for our gaming community. This specialized position focuses on the high-volume intake, review, and resolution of player-submitted reports regarding Code of Conduct violations (e.g., harassment, cheating, hate speech, and toxic behavior).
Because this role centers predominantly on a singular, critical objective, the daily workflow involves processing highly repetitive queues of player reports. Success requires excellent focus, strong emotional resilience, a high tolerance for routine tasks, and the ability to maintain objective judgment over prolonged periods.
What You’ll Do
Primary Responsibilities
- Report Intake & Queue Management Efficiently manage and process a continuous, high-volume queue of incoming player reports regarding behavi
📌 Customer Success Associate I (Madrid)
🏢 2K
📍 Madrid