Account Manager Barcelona, Spain (Hybrid preferred) or Remote, Europe · Customer Success Abiut the role: The Account Manager is the revenue engine of the STa R (Short Term Rental) Division. You are responsible for driving the growth of our Annual Recurring Revenue (ARR) through two primary channels: closing net-new inbound business and driving strategic expansion within our existing customer base. You will act as a product expert for our STa R suite (Teams, Access, and Guest Portal), guiding prospects through a consultative sales process. Crucially, you are the architect of the customer's first impression; you are responsible for setting realistic expectations and ensuring a flawless transfer of knowledge to the Onboarding team to guarantee long-term customer success. What you'll do: New Business Acquisition Full Cycle Sales: Manage the end-to-end sales process for inbound leads, and outbound booked meetings from qualification and discovery to product demonstration and contract negotiation. Solution Selling: articulate the value of the STAR product suite (Teams, Access, Guest Portal)
to Short Term Rental operators, mapping our solutions to their specific operational pain points. Pipeline Management: Maintain a healthy pipeline of active opportunities, ensuring accurate forecasting and consistent velocity through the sales funnel. Strategic Expansion (Existing Customers) Support Collaboration: Partner closely with the Customer Support team, who will identify upsell opportunities during their daily interactions. You will take these "warm handoffs" and close the expansion revenue. Account Growth: proactive analysis of current customers to identify opportunities to cross-sell additional products (e.g., adding "Guest" to a customer who only uses "Access"). Transition Excellence (The Handoff) Expectation Setting: Ensure that every customer signs the contract with a crystal-clear understanding of what the onboarding timeline, scope, and requirements look like. No over-sell