At Goodweek, we're building a next-generation AI tool designed to revolutionize business productivity. We are focusing on delivering a secure, scalable, and reliable system that supports real business use cases across different departments. The goal is to make AI practical, controlled, and truly embedded in how modern organizations operate.
Goodweek is a partner-led AI Management Platform, built exclusively for our Partners: Distributors and MSPs (Managed Service Providers), who deploy it to their own clients.
Our team spans across France, Spain, and the United States, and our vision is backed by 6 international investment funds.
The role
As a Partner Support Manager, you will be the first point of contact for our Partners - Distributors and MSPs (Managed Service Providers) who use Goodweek to serve their own customers. You will answer their support requests and help solve any issues with our product. You will gather all the information needed to fix a problem (logs, screenshots, steps to reproduce, environment details) and send a clear report to our Product and Engineering teams.



You will join live calls, or review them later on Fathom, whenever an issue comes up. You will build clear bug reports with video evidence, and follow up with Engineering until the issue is fixed. You will always keep Partners updated: on progress, on timing, and once a fix is live.
Tasks
- Answer requests from MSPs/Distributors by phone, email, or chat. Join live calls or watch Fathom recordings within 24 hours of the meeting.
- For each issue, write a bug ticket that Engineering can act on: a short video clip, clear steps to reproduce, environment details, what should happen vs. what actually happens, and the business impact.
- Run the weekly bug review meeting with Product and Engineering. Prioritize based on business impact, risk, and how often the issue happens.
- Send regular updates to every MSP/Distributor affected by an issue: when a fix is ready, when a timeline changes, or when

📌 Partner Support Manager (Madrid)
🏢 Goodweek
📍 Madrid