Our client, a multinational information technology services and consulting company, is recruiting NOC Manager to join their project in Spain.

Position Title

NOC Manager

Position Type

Permanent

Start Date

ASAP

Location

Madrid, Spain

Contact

Franci Hernandez | +49 (0) 89 23 88 98 55

Requirements

- University Degree in Electronics and Telecommunication or any equivalent

- Experience ICT industry 15- 20 years with minimum 10 years in NOC

- Past experience of working in Managed Services / outsourced NOC project is a must and should have interfaced and presented to senior level customers

- Knowledge of automation implementation in NOC using RPA and AI

- Process certifications like ITIL, eTOM will be an advantage

- Working location Madrid, Spain

- Knowledge about Telecom Domain, Having good understanding on Core, IP & TX technologies.

- Understanding of Agile

Soft Skills

- Analytical skills like logical thinking, problem solving & handling assignments are mandatory.

- Excellent communication and presentation skills

- True team leader and able to encourage team members

- Motivation and attrition management of team

- MS office, Excel, report generation, trend and analysis is mandatory.

- Fluency in English & Spanish language and communication skills are required.

Responsibilities

- Single point of contact for all the escalated issues

- 24/7 On call availability

- Managing team of support engineers and who will be responsible to assist customers over the phone or through any other medium to solve services and operation issues





- Maintain all KPI & SLA for NOC Related activities

- Ensure below Process but not restricted to only this, Adherence and SLA compliance

- Alarm Management Process

- Trouble Ticket Handling process

- Fault Management Process

- Change Management Process

- Incident Management Process

- Emergency Management Process

- Performance management reporting process

- Service provisioning process

- Preparation of Management reports on NOC Operations

- Participation of Management review meetings

- Responsible for identifying the automation in NOC and implementation

- Improve efficiency of NOC

- Ensuring NOC Operations Audit by Customer or any appointed 3rd Party

- Performance Review of NOC Team

- Fully responsible for performance, SLA Compliance and customer escalation handling

- Conduct & Participate in the recruitment interviews for selection of personnel in NOC Team

- Co-Ordinate with Customer and Cross Functions for NOC Operations.

- Maintain compliance to all the processes related to NOC Operations

- Identify training needs and make provisioning arrangements for NOC Team

- Ensuring Smooth handover flow of all the elements in the network from the project after complete AT

- Responsible for all People management in the NOC, ensure right team is on the floor, motivate, set up best practices etc

For more details contact

sales(at)manningglobal.com

Quoting reference

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Or call Franci on

+49 (0) 89 23 88 98 55

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📌 NOC Manager (Madrid)
🏢 Manning Global
📍 Madrid