Seeking an experienced Transition Manager to lead the migration of Network Operations & Maintenance services to a Global Delivery Model. The role involves managing service transitions, knowledge transfer, international teams, client engagement, and governance activities while ensuring service continuity.
Mandatory Skills
Network Operations & Maintenance environments
Leading Managed Service Transitions
Experience managing global/multicultural teams
Experience with Telecom clients
Knowledge of General Delivery & Offshore Operations
KPI/SLA management and service governance
Strong stakeholder, risk,
and escalation management skills.
Nice to Have
Experience with NOC L1/L2 operations
Operational transformation or service centre consolidation projects
Large outsourcing contracts (>250 FTE)
NOC to SOC transformation experience.
Certifications
ITIL Foundation / ITIL Managing Professional
PMP or PRINCE2
Agile / Scrum
Key Competencies
Multicultural Leadership
Executive Communication
Client Negotiation
Conflict & Escalation Management
Analytical Thinking & Risk Management
Results-Oriented Mindset
📌 NOC to SOC Transition Manager (Madrid)
🏢 Hays
📍 Madrid
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