If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.
Baker's Bay Golf & Ocean Club is seeking a Member Experience Manager for the Member Services Department.

The Member Experience Manager is responsible for creating and managing meaningful, personalized experiences for every Baker's Bay Member and their family. This role owns the depth and accuracy of Member knowledge across the Club, plans and hosts events that build community, and proactively identifies opportunities to elevate the overall Member experience.
KEY RESPONSIBILITIES
Develop deep, ongoing familiarity with every Member and their family — preferences, history, milestones, and personal details that shape a truly personalized experience.
Build, maintain, and continuously update comprehensive Member profiles
Ensure preference and profile information is documented and accessible so all departments (Food & Beverage, Golf, Marina, Recreation, etc.) can deliver a consistent, informed experience.




Plan and execute personalized gestures for birthdays, anniversaries, milestone visits, and family traditions
Coordinate with relevant departments to ensure special occasions are recognized thoughtfully and consistently.
Plan, coordinate, and personally host Member events and dinners
Partner with Food & Beverage, Recreation, and other departments to ensure seamless execution
Bring warmth, presence, and hospitality to every event as the face of the Member experience.
Proactively identify gaps or opportunities to improve the Member experience
Develop and execute solutions independently, rather than waiting for direction
Bring forward new ideas for community-building, engagement, and personalization.
QUALIFICATIONS & EXPERIENCE
A minimum of 4 years in luxury hospitality, private clubs, or resorts, including 2-3 years leading a team or running a daily operation or department
Experience with member/guest profile systems and cross-depart

📌 Member Experience Manager (Lluchmayor)
🏢 Discovery Land
📍 Lluchmayor