Ingram Micro is seeking a Director, Business Systems – Service Platforms & Automation to own the full platform lifecycle for Zendesk, Gainsight, Formscape, AI bots, and automation across customer service and operations.
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You will define a clear AI strategy, ensure secure, scalable platforms, and align roadmaps to KPI outcomes such as MTTR and CSAT.
You will lead modernization efforts, xqbhyrx champion AI-driven improvements, and collaborate with Support, Sales, and Operations to realize measurable value