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In this role you will shape AI-powered customer care across team.blue’s brands by designing scalable service blueprints. You’ll analyse current customer journeys and processes, identify gaps, and craft future-state designs that align with operational realities and AI capabilities. You will collaborate with local brands and care teams to validate concepts and ensure practical, cross-brand solutions. This hands-on position focuses on turning complex needs into clear service designs that can be automated and improved over time. You’ll be a key contributor to a scalable, AI-enabled customer experience across Europe, with a strong emphasis on collaboration and measurable impact.
Compensaciones / Beneficios
• Analyse existing customer journeys, processes and service flows across brands to identify improvement opportunities
• Challenge current processes to remove gaps, inconsistencies and unnecessary complexity
• Design and document future-state journeys, service flows and processes enabling AI-powered care
• Identify where processes should be redesigned, simplified or standardised for scalability
• Translate complex business and customer needs into practical service designs and blueprints
• Consider operational implications and post-launch maintenance of new services
• Collaborate with brands and care teams to understand practice and context
• Facilitate stakeholder workshops to validate service designs and build alignment
• Translate journeys into AI-enabled designs and map human versus automated interactions
• Support scalable, multi-brand adoption of the designed service approach
Responsabilidades
• 5+ years of experience in Service Design, Customer Experience, Process Design, or related field
• Proven track record xqbhyrx delivering customer-facing service or journey redesign
• Strong ability to analyse processes and desig
📌 Service Designer (Barcelona)
🏢 Team.Blue
📍 Barcelona
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