Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.
Customer Service Associate - Iberia
Category | Marketing Job Type | Regular Full-Time/Part-Time | Full time Remote | No
The Customer Service International Associate - Iberia is responsible for providing customer service and operational support across the Iberia region. This role serves as a key liaison between customers and internal teams, ensuring timely processing of customer requests, accurate system updates, and effective resolution of service-related issues. The position plays an important role in maintaining customer satisfaction while supporting daily business operations.
What You Will Do
-
- Upload and maintain customer and product information in InfoTip and other internal systems.
- Support the review and follow-up of customer credit requests, coordinating with Finance and other stakeholders as needed.
- Review and process logistics and freight invoices, ensuring accuracy and timely resolution of discrepancies.
- Assist with the management and resolution of customer complaints, working cross-functionally to provide timely responses and corrective actions.
- Provide customer support for Amazon accounts, including monitoring and responding to customer inquiries and emails.
- Process customer orders, requests, and documentation in accordance with company procedures.
- Monitor and maintain customer records to ensure data accuracy and compliance.
- Collaborate with Sales, Supply Chain, Logistics, Finance, and other internal functions to support customer needs.
- Track and follow up on open customer service issues to ensure prompt resolution.
- Prepare reports and provide administrative support for the Customer Service team as required.
- Contribute to continuous improvement initiatives that enhance customer experience and operational efficiency.
To Be Successful You Will Have
-
- Bachelor's degree or equivalent work experience p
📌 Customer Service Associate (Las Rozas de Madrid)
🏢 Klein Robotics
📍 Las Rozas de Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.