Job Description

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As Front Office Supervisor, you will play a key role in driving daily operational excellence and leading our reception team. We are looking for a candidate with empathetic leadership, proactive energy, and a hands-on approach to guarantee a memorable experience for both our guests and the team.

Responsabilities

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- Shift Leadership & Key Point of Contact: Act as the person in charge and the visible leader of the department during your shift, guiding and supporting the team day-to-day.
- Front Desk Operations: Execute core receptionist duties (check-in, check-out, handling calls, and guest inquiries) while maintaining an active and welcoming presence at the desk.
- Service Excellence: Ensure warm, efficient, and top-tier customer service aligned with the hotel's high hospitality standards.
- Interdepartmental Coordination: Maintain seamless communication with Housekeeping, Maintenance, and F&B; teams to ensure smooth daily operations.




- Incident Management: Handle guest complaints, special requests, and complex situations with empathy, problem-solving skills, and in accordance with hotel procedures.

What We Offer

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- Contract Type: Permanent full-time contract (Indefinido).
- Schedule & Hours: Rotating shifts, primarily centered on the afternoon shift (3:00 PM – 11:00 PM).
- Start Date: Immediate incorporation.
- Employee Benefits: exclusive corporate discounts across our hotels, restaurants in Europe and one complimentary annual night stay to expeience the hotel as a guest.
- Career Growth: Join an international, innovative, and rapidly growing hotel group.
- Culture: A great work atmosphere within an industry-leading hospitality company.

Who We Are
Driven by our shared passion for hospitality, our team creates unique hotels, restaurants, shops, and spas in Europe’s most inspiring neighborhoods. Creativity, amb

📌 Front Office Supervisor (Barcelona)
🏢 Sircle Collection
📍 Barcelona