Se pueden requerir diversas habilidades interpersonales y experiencia para el siguiente puesto. Por favor, asegúrese de consultar la descripción a continuación con atención.
In this role you’ll partner with Factorial’s largest Spanish clients to safeguard satisfaction, retention, and growth. You’ll act as a trusted advisor, managing a high-value portfolio and driving upsell opportunities while identifying product improvements. You’ll collaborate across Sales, CX, Product, Engineering, and Finance to maximize impact and build scalable customer journeys. This is a strategic, data-driven position in a fast-growing SaaS environment that values ownership and cross-functional partnership.
Compensaciones / Ventajas
• Manage and expand a portfolio of top Spanish customers with tailored, high-impact plans
• Identify and report trends, risks, and opportunities; propose improvements to adoption and journey design
• Maintain regular strategic engagement with clients (video calls) to understand needs and become the go-to Factorial contact
• Collaborate cross-functionally with Sales,
CX, Product, Engineering, and Finance to maximize client impact
• Mentor less experienced peers and share best practices across the team
Responsabilidades
• 3+ years of B2B Account Management experience
• Proven track record of upsell, retention, and net growth within portfolios
• Strong strategic, analytical, and organizational abilities
• Tech-savvy and quick learner of new tools
• Excellent communication, empathy, and influence at senior client levels
• Experience xqbhyrx with churn prevention and action planning for at-risk clients
• Data-driven mindset with KPI-oriented portfolio management
• Proactive, solution-oriented with ideas for improvements
• Fluency in Spanish (native or proficient) and professional English
Requisitos principales
• Alan private health insurance
• Wellhub wellness program
• Cobee expense management
• Language classes
• Breakfast and organic fruit