16 ago
|
Infotree Global Solutions
|
Castro Urdiales
16 ago
Infotree Global Solutions
Castro Urdiales
Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid .
Resolve
Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Publish Technical Support
Bulletins and other user documentation in the Knowledge Base Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues Have a thorough understanding of software release and bug cycles Ability to collaborate with high-performing internal and outsourced teams ~ Well versed with GoogleSuite and MS Office applications ~ Knowledge and experience in network/Cybersecurity industry a plus ~ English level of B2+ Infotree General Solutions
📌 Remote - IT support Engineer (Castro Urdiales)
🏢 Infotree Global Solutions
📍 Castro Urdiales