Join the Future of Security at NetskopeNetskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience.

As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.Responsibilities:Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews.Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations.Health Monitoring & Optimization: Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues,



ensuring customer advocacy and clear communication throughout escalations.Champion customer needs with Product Management and Engineering; Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives.Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes.Requirements:5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels.Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways.Strong understanding of networking concepts, MDM, and Cloud APIs.Experience working with large enterprise customers (Fortune 500 experience a plus).Perl, Python).Knowledge of data encryption technologies, SIEM, and load balancing.Strong background in network architecture.Must be proficient in written and spoken English.Any extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirable.Bachelor's degree (BSc) preferred is committed to implementing equal employment opportunities for all employees and applicants for employment.

📌 Remote Technical Account Manager (Madrid)
🏢 Netskope
📍 Madrid