DescriptionYour Opportunity This role is part of the Integral Technical Hub team within the global Customer Adoption Group and the Technical Account Manager (TAM) will engage with our customers on a technical level while running the lifecycle of success for them. They'll proactively conceptualize creative solutions to meet customer’s demands and partner collaboratively with our Success, Support, Data, Product, and Engineering teams, plus Partners to facilitate the creation of the customer’s needs within the product. Proactively suggest improvements that would give customers better insight into their systems or a better understanding of their data.Help customers overcome technical issues by troubleshooting and in-depth analysis.Hands-on technical abilities to help the customer with: installations, configurations, creating custom dashboards, custom queries, set-up alerts/AIOps, deployment automation.Professional experience in a similar field - Technical Account Management, Presales or Solution Architecture strongly preferredCloud platform experience, such as AWS, Azure, or Cloud FoundryKnowledge of, or hands-on experience working with basic understanding of programming languages and containerized architecture experience such as Docker, Kubernetes, OpenShift, etc.Understanding of microservice architecture and DevOps practices.

Contribute to internal roadmap sessions to translate them into project plans and timelines.Project Management skills to track, manage and drive customers to agreed-upon timeline with the agreed-upon resourcesAbility to adapt to new tools fast (eg. Asana, SalesForce, data-lakes, etc.)New Relic, Sumologic, Data Dog,



ELK, Prometheus, Splunk, Grafana, etc.)and keep up to date on Customer Success standard methodologies, systems, and trends.Please note that visa sponsorship is not available for this position.We're looking for bold and passionate people to be a part of our mission to create more perfect software. We believe in empowering all Relics to achieve professional, and business success through a workforce model called Flex First.

The Flex

First model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or a combination of both.Read more about Flex First and New Relic’s vaccine policy as part of our commitment to maintaining a safe and healthy workplace in light of the COVID-19 pandemic.Talk with your recruiter about your goals and how we can work with you in our Flex First approach!Our OfficeThis position is in our Barcelona office, which was established in October 2014 with our acquisition of Ducksboard, a privately held startup. We provide challenging work, opportunities to learn, high-quality teammates, a standard-setting product, and a company on the move. Performance reviews twice a year.Private health insurance for you and your family,



including dental coverage.Retirement fund and Life insurance.English and Spanish language classes.Office located in the center of Barcelona, very close to public transportation.We support technical meetups, both local and international.We help with relocation.We are passionate about data visualizations in real time, APIs, intuitive UX, and beautiful design.

We have no dogma but do whatever makes sense to deliver state of the art products.About UsNew Relic (NYSE: NEWR) is a cloud-based observability platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers.

New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

📌 Remote Technical Account Manager (Cataluña)
🏢 New Relic
📍 Cataluña