This role is the execution engine of that model: you will own day-to-day IT operations while actively using and improving the AI and automation layer that keeps a 220-person integral company running.You will be the primary point of contact for internal IT support across all offices and time zones, own the onboarding and offboarding automation stack, maintain compliance evidence for ISO 27001 and SOC 2, and help evaluate and roll out new (AI) tools and support its company-wide Claude and MCP deployment.Responsibilities:Manage the IT helpdesk queue — resolve, close, or escalate with clear ownership; no tickets left hangingRun onboarding and offboarding end-to-end: Jamf provisioning, Okta access, app assignments, hardware setupAdminister macOS fleet via Jamf Pro — device enrollment, policy deployment, Jamf Connect, software managementManage Okta: user lifecycle, MFA, end user troubleshootingOwn Google Workspace and Microsoft 365 admin: mailboxes, groups, aliases, shared drives, licensingTrack hardware logistics with office manager — device orders, shipments,



MDM enrollment statusMaintain accurate asset management records and keep endpoint security up to dateAutomation & AI Operations:Maintain and improve onboarding/offboarding automation workflows — fix logic, test edge cases, extend coverageSupport Claude enterprise admin: user provisioning, access tier management, MCP connector setup and onboardingMonitor AI tools and flag anomaliesBuild and maintain lightweight automations (Google Apps Script, shell, Python, or similar) to eliminate repetitive manual workCompliance & Security SupportGather and maintain ISO 27001 and SOC 2 evidence in VantaPeriodic access reviewsKeep systems compliant with internal security standards and document support and operations processesAssist in preparation for InfoSec auditsHow you work:Async-native — you communicate clearly in writing; you don't need hand-holding on context across timezonesSelf-directed — you see what needs doing and do it;

📌 Technical Support Engineer (Vitoria-Gasteiz)
🏢 Vivid Resourcing
📍 Vitoria-Gasteiz