Company

Our client is a B2B platform revolutionizing the parking and mobility industry. They simplify the complex landscape for parking operators by connecting payment apps, hardware, and operators.

Role
Reporting to the Chief Revenue Officer (CRO) the Account Manager is a critical, client-facing role that serves as the central hub for our existing and prospective customers. You will be the primary point of contact responsible for building strong, long-lasting customer relationships, ensuring client satisfaction, and driving long-term value and retention. This is a hybrid role encompassing proactive customer success, reactive support triage, commercial account management, and sales pipeline development. You will be the "voice of the customer", providing essential feedback that directly shapes our product and services.

Key Responsibilities
- Client Relationship & Account Management:
- Serve as the primary liaison and main point of contact for assigned clients, understanding their business goals and challenges to build strong, lasting relationships.




- Manage the commercial relationship for most accounts, including handling renewals, identifying upsell opportunities, and managing contracts.
- Conduct proactive check-ins to review product usage, share best practices, and ensure clients are realizing the full value of the platform.
- Onboarding & Customer Success:
- Lead and orchestrate the new client onboarding process, from the initial kick-off meeting to go-live, ensuring a smooth and efficient setup.
- Proactively guide clients on product adoption and feature utilization to help them achieve their desired outcomes and maximize their ROI.

Sales Prospecting & Lead Nurturing:
- Research and identify potential leads and key accounts within target markets to support business growth.
- Conduct initial outreach to prospects via email, calls, and social media to introduce Mitte's value proposition.
- Qualify inbound and outbound leads based on strategic fit, budget, auth

📌 Account Manager (Cataluña)
🏢 Agrupa Global Talent
📍 Cataluña