For our location in Barcelona we are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week to start immediately or as soon as possible.Your JobYou will diagnose and resolve our corporate clients' technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.You create support tickets and process them to final resolution.You build personal customer relationships and focus on offering an awesome customer experience.You remain alert to messages from the incident notification system and inform the response team when incidents arise.You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.You escalate issues and tickets so that they may be considered for immediate action,



based on possible impact or SLA.You convey customer feedback to product development staff.You interact with other teams to provide comprehensive and high-quality support.You help in user education.You are happy to work in a general team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.Your ProfileYou have a vocational education in information technology.You have experience in IT support.You have excellent logical, analytical and problem-solving skills.You have a very high level of English AND German (both written and spoken).You are customer focused – must have good people skills, be friendly and helpful.You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.You are a quick learner and self-starter.Bonus skills (nice to have):You have knowledge/experience with Hyper-V and/or VMware virtualization platforms

📌 Technical Support Specialist (España)
🏢 Hornetsecurity
📍 España