Barcelona, Spain (1 day per week from home / Hybrid model)
Fast-scaling B2B SaaS launch
€25k - €33k base / €30k - €40k OTE
What's the project?
Imagine a world where passionate experience creators—the people who teach you how to cook authentic tapas, guide you through breathtaking kayak tours, or host local art workshops—don't have to stress about the boring admin stuff.
Our client has built a vertical-focused software platform (an all-in-one operating system) specifically for these experience businesses. It helps them manage daily operations, boost bookings, handle payments, and scale their business with total clarity. They operate in the booming travel tech and experience economy sector, which is seeing massive digital transformation right now.
Now, after conquering multiple European markets with a recent €12M Series A funding round, they are officially opening the Spanish market. This means you will be joining a fast-paced, high-energy environment where your voice matters, and your work directly shapes the company's footprint in Spain from day one.
Your role in this
We are actively hiring for
3 completely separate roles
within the Customer Success department:
Onboarding Specialist ,
Customer Success Manager , and
Customer Growth Manager . While each position focuses on a different stage of the customer journey, every team member joins at the ground floor of this new market launch with plenty of hands-on product learning to set you up for long-term growth.
What you'll do in each role:
If you join as an Onboarding Specialist:
Own the customer journey from contract signature to platform activation, helping clients reach key adoption milestones within an average 50-day target.
Guide experience creators through account setup and technical configuration.
Coordinate handovers from Sales and transition active accounts to Customer Success Managers.
Maintain clean status updates and onboarding metrics in HubSpot CRM.