Within the

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

Econocom Spain Group,

this opportunity is with

Econocom Servicios S.A.U .

We are looking for a Junior IT Operator to become part of our team. If you have a passion for technology, enjoy monitoring systems and supporting IT operations, and want to grow your career in a dynamic, innovative environment, we would love to hear from you

Key Responsibilities
Real-time monitoring of critical systems and applications to promptly detect incidents.
Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones.
Collaborate with technical teams and other departments to ensure incident resolution.
Conduct preliminary analysis and apply basic solutions to recurring incidents.
Maintain detailed incident records and generate status and resolution reports.
Ensure incidents are resolved within agreed SLA timeframes.
Follow established operational procedures for incident management.




Escalate critical or complex incidents with complete and accurate information.
Propose process improvements for incident management based on operational experience.

Technical Competencies

Proficiency in

ServiceNow

for incident logging and prioritization.
Experience with monitoring tools like

Datadog .
Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux).
Ability to generate reports and interpret operational logs using tools like

Excel

or

Power BI .
Basic scripting skills to automate operational tasks.
Familiarity with

ITIL processes , particularly in incident, problem, and change management.
Minimum B2 level of English required.

Personal Skills
Clear and precise communication with technical teams and end-users.
Ability to stay calm and make quick decisions in critical situations.
A problem-solving mindset with an emphasis on efficiency and co

📌 IT Operator with English (Madrid)
🏢 Econocom España
📍 Madrid