Overview

Lead and manage a large-scale e-commerce logistics operation, ensuring the achievement of financial, operational, and customer service objectives. He will hold full accountability for the site's P&L;, daily customer relationship, and overall people leadership, ensuring a safe, efficient, profitable, and continuously improving operation.

Key responsibilities

Own full site Profit & Loss (P&L;) accountability.
Customer Relationship Management. Build and maintain strong, trusted relationships with key stakeholders.
Ensure contractual commitments, KPIs, and SLAs are achieved.
Lead business reviews and continuous improvement initiatives with the customer.
Drive customer satisfaction and support business growth opportunities.
Lead a complex organization of more than 2,500 employees.
Foster a high-performance culture focused on accountability, engagement, and operational excellence.
Develop leadership capability and succession pipelines across the site.
Promote effective communication, recognition, and employee engagement




Partner with HR to ensure effective employee relations and workforce management.
Ensure safe, compliant, and efficient site operations.
Deliver service, quality, productivity, and cost objectives.
Monitor and improve operational KPIs and performance standards.
Lead continuous improvement initiatives to enhance operational effectiveness.
Ensure readiness and scalability to support business growth and peak periods.

Analytical Skills
Identifies and resolves problems.
Demonstrates attention to detail
Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
Communication Skills
Presents organized and thorough information and data appropriate for intended audience.
Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization.
Utilizes variety of interpersonal styles and communication methods to effectively adapt to new work structures, process

📌 Site Director (Madrid)
🏢 GXO Logistics
📍 Madrid