Job Summary This position is part of the Digital Solutions Service team located in Barcelona that provides 2nd level support to Werfen Affiliates and distributors internationally on regards of Digital Solutions.

Install and configure the Digital Solutions Software.
Identify and resolve issues affecting customer´s network working closely with the hospital’s IT department.
Perform required technical training sessions.
Respond to and resolve client problems as they relate to technical software issues.
Networking/Key relationships
Cooperating with the rest of the Digital Solutions Service team
• Local Service teams
• Local Marketing teams
• Engineer, Computer Science or other Technical degree, or equivalent work experience
At least 2 years of experience in technical service for applications running in on-premise and cloud environments.
Networking: Enterprise Network concepts. Network security.



Intermediate Troubleshooting (Logs, monitoring tools, sniffers). Configuration of OS's: Registry, drivers, workgroups. Databases: Intermediate SQL commands. Check database Data status and healthyness. Database concept definitions: CPU, Disk space and Networking monitorization. Virtualization testing. Cloud: APIs understanding. Cloud platform monitorization (Storage, CPU, Network).
Application/Web Servers: General application monitorization (processes, CPU, disk space). HTML, CSS, Appliction networking and access. Cybersecurity: Basic data protection legislation knowledge (GDPR, HIPPA). Company processes for Cybersecurity. Excellent communication skills and fluency in English (written and spoken) is mandatory.

📌 Technology and Engineering Support Engineer (Cataluña)
🏢 Werfen
📍 Cataluña