We’re here to help make tech reliable, affordable, and better than new. We're a general marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Turns out refurbished tech is way better for the planet than new. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break.

Back Market runs on data. Every insight we surface, every model we build, every anomaly we catch is a step toward making refurbished tech the world's obvious choice — not the alternative.Our Data, Analytics & Insights team is expanding, and we're opening three analytical ownership roles at once: Strategy & Commercial, Customer Care, and Shipping & Logistics.Wherever you land, you'll own a domain end-to-end — from the data model to the boardroom decision.

YOUR MISSION (IF YOU ACCEPT IT) Customer Care AnalyticsOwn the measurement of customer satisfaction across all care channels — diagnosing root causes, quantifying downstream impact on retention, and delivering insights that improve operationsBuild evaluation frameworks for AI-powered care tools (chatbots, automated resolution, agent assist) — measuring deflection rates, resolution quality, and cost-per-contactTranslate care contact patterns into product root-cause insights that directly reduce Contact Rate and improve Perfect Order RateAcross all domains, you'll:Own your analytical domain end-to-end — from data model to decision, you're the go-to personPartner directly with senior leadership — not just delivering analyses, but shaping the questions we askAt Staff level: mentor junior analysts and raise the bar for how the team approaches problems️ Tech StackWhat the team works with day-to-day:Data Warehouse: Google BigQueryTransformation: dbtVisualisation & BI: Omni,



AmplitudeLanguages: SQL (essential), Python (very useful)Care tooling: Zendesk, IntercomExperimentation: A/B testing and incrementality frameworksYOU ARE IN THE RIGHT PLACE IF You have:Strong SQL proficiency and comfort working with large, complex datasets — you can build the query and explain what the result means for the business in the same breathA track record of owning analytical problem spaces end-to-end — outcomes that shaped business direction, not just answered one-off questionsA rigorous analytical mindset: you understand causal vs. correlational reasoning, know the limits of your data, and can design a measurement framework from scratchExcellent communication and storytelling skills — you distil complex, multi-variable analyses into crisp narratives that move senior stakeholders to actExperience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics, or similar)5+ years of experience in data analytics, or equivalent hands-on analytical ownershipNice to have:Python proficiency for statistical work, modelling, or analytical automationDomain familiarity: pricing/revenue management for Commercial; care platform experience (Zendesk, Intercom) for Care; logistics or carrier analytics for ShippingExperience designing experiments in an operational context (A/B tests, holdouts, or incrementality measurement)Even if you don't tick every box, we encourage you to apply.

At Back

Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.

- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

📌 Senior/Expert Data Analyst - Care (Cataluña)
🏢 Back Market
📍 Cataluña