Nalanda, part of Once For All, seeks a Customer Success professional to drive client retention and maximize value from the platform. You will analyze usage data, identify opportunities for growth, and collaborate with Sales, Implementation, Support, and Tech teams to ensure a seamless customer experience.
Responsibilities include handling client communications, guiding onboarding, and following up on KPIs and NPS to enhance satisfaction and long-term partnerships.
📌 Customer Success Specialist: Retention (Madrid)
🏢 Once For All - Nalanda
📍 Madrid
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