Pullman Barcelona Skipper 5* Hotel located in Barcelona is searching for a Welcomer Agent to incorporate at their Front Office Team.
The main duties are:
CUSTOMER RELATIONS
- Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go; Contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship.
- Gives priority to guest relations, while taking care to respect administrative procedures
- Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
- Handles any customer objections, comments or complaints.
- Promotes the use of the automated check in/ check out kiosks to guests and provides assistance.
- Collects and inputs information on guests.
PROFESSIONAL TECHNIQUES
- Manages the flow of hotel customers, keeping waiting times to a minimum.
- Makes the guest's stay easier,
providing appropriate information and solutions to meet his/her needs.
- Takes care of the arrival and departure processes for guests in compliance with internal procedures.
- Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel
- Handles phone calls.
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
- Ensures that all guest documentation is up-to-date and available.
- Handles reservations for all points of sale as needed.
TEAM MANAGEMENT
- Assures the interface between all hotel departments and service-providers if necessary.
- Helps train and develop other welcomers in the team.
COMMERCIAL /SALES
- Promotes the hotel's range of services in order to increase sales.
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
- Promotes the brand and/or Group loyalty pr
📌 Welcomer - Receptionist - Barcelona (Barcelona)
🏢 Preferente.com
📍 Barcelona
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