Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Your work-life opportunity:
As a Rider Marketplace Experience Lead, you will play a key role in defining and executing a rider support for new rider models being rolled out across multiple European markets, while also overseeing ongoing operations in markets already running under differentiated rider models.
You will combine strategic thinking, data analysis and operational execution to design scalable service flows, balance the introduction of new support processes while ensuring a high quality experience for riders and keeping key operational metrics on track.
You will also have the opportunity to act as Program Manager for cross-functional initiatives (e.g. Rider Fraud program)



that require end-to-end coordination across multiple teams and stakeholders.

Qualifications

Be a part of a team where you will:
- Define and execute multi-market support strategy: Own the strategy and execution of rider support service models across multiple markets, each at different stages of maturity and with distinct regulatory constraints. Sequence initiatives, manage dependencies and ensure operational consistency across markets.
- Lead cross-functional programs: Coordinate cross-topic initiatives such as fraud prevention programs, managing roadmaps and driving delivery across Legal, Supply Ops, Product and Marketplace Experience teams without formal authority.
- Drive strategic KRs: Identify and lead opportunities to improve key metrics including contact ratio, rider satisfaction, supply efficiency and service-related costs across all markets.
- Develop scalable service architectures:

📌 Rider Service Project Lead (Barcelona)
🏢 Glovo
📍 Barcelona