Roca Corporación Empresarial is a world leader in the bathroom space sector with a presence in 170 markets and is a benchmark for design, technology and sustainable development. Our commitment to international expansion has made us one of the biggest Spanish multinationals. Today we have 78 production centers on four continents that directly employ more than 20.000 people.

? Technical Assistance Engineer/Architect | Madrid Area | High Mobility Role

? About the Role

We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.

This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.

We are looking for a true "all-rounder" with solid technical expertise,



commercial awareness, autonomy and strong problem-solving capabilities.

? Key Responsibilities

? Manage the dealership network in the assigned territory, ensuring outstanding service levels.

? Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.

✅ Approve or reject warranty claims, finished product orders and technical service quotations.

? Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.

? Deliver technical and commercial advice on products and solutions.

? Manage and resolve customer complaints and service escalations.

? Monitor and analyse dealership KPIs on a weekly basis.

? Actively report findings and improvement opportunities to Quality and Competence Center teams.

? Collaborate with Customer Service, Logistics, IT a

📌 Technical Assistance Engineer/Architect (Madrid)
🏢 Roca Group
📍 Madrid